How do I contact Customer Services in the ecommerce department?
You can contact us in one of the following ways:
Telephone: +853 6613 1569
Whatsapp: +853 6613 1569
If your question is regarding an existing order, please include your order number.
How do I use this website?
The Liebe Accessary website has been designed with you in mind. Browse by category/sub-category or use the search box to look for specific products. Once you have found the item, add it to your shopping cart and proceed to checkout when you are ready to purchase. You can manage your account online and check the progress of your order(s) from the 'My Account' section.
Is it safe to shop online at liebeaccessary.com?
Yes. We use industry standard Secure Socket Layer (SSL) encryption; details such as your name, address and other critically sensitive information are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows in the status bar or address bar of your browser, (please check your individual browsers help pages if you are unsure where the padlock should appear). We do not hold any details of your Credit/Debit cards on our database to ensure your maximum security. All payment transactions are made via PayPal.
Do I need to create an account to shop with you?
Yes. You can browse our website and add item(s) to your basket without creating an account. Once you proceed to checkout and need to enter in personal details and submit payment, you will be asked to set up an account at this stage. This ensures your online shopping is safe and secure, and gives us the information needed to delivery your order to you. Once an account has been created, you can view and track your orders, store multiple shipping addresses and update your account information.
What is my username?
Your username is your email address.
Do you offer a gift wrap service?
No, we do not currently offer a gift wrap service.
I have seen an item in your Instagram, but I can't find it on your website
Sorry, if an item is not viewable on Liebe Accesary.com, it is not available to buy. Please contact us for more information.
Ordering & Delivery
How do I place an order online?
Placing an order on our website is easy. Once you've found what you're looking for, click 'Add to Cart' – your item will be added to the Cart (found in the top right corner of the page). When you are ready to complete your order, click 'checkout' to continue to checkout.
Checkout is where you pay for your item(s). You will need to log in before giving any payment details as this takes you to the secure part of our website. If you have placed an order online with us before, simply type in your email address and password to log in. If you are a new customer you will need to take a few moments to create an account – a quick and easy process to do. Once your order has been confirmed, you can log into your account to track your parcel.
How do I know my order has been submitted successfully?
You will receive an order number, which is shown on the order confirmation screen. You should also receive a confirmation email. If you don't receive this email, first check your junk/spam folder before contacting Customer Services.
How do I pay for my order?
At this moment, we only accept PayPal for online payment. For more information regarding payment via PayPal, please visit: https://www.paypal.com/home
Am I charged for the items as soon as I order them?
Yes, as soon as the payment is made via PayPal and the order completes, your card will be charged.
Can I order from overseas?
Yes, we deliver to a range of international locations. For a complete list of all delivery countries and costs click here.
I don't have a postcode - how do I place an order with you online?
We appreciate that customers living in certain countries e.g. Hong Kong or Eire, don't have a postcode. As this field is mandatory, simply add a dash (-) into the field so that you can place your order successfully.
Can I cancel or change my order once it's been placed?
Unfortunately we are unable to change or amend any orders once they have been placed.
I have more than one order – can they be shipped together?
Unfortunately we are unable to ship orders together as they are processed by our warehouse at different times.
If I put something in my bag, is it reserved?
No, if something is added to your bag it is not reserved. The item can be purchased by another customer if it is not purchased by you.
Do I have to pay for delivery?
Delivery costs vary depending on which country your order is delivered to and the delivery method that you select. For a complete list of all delivery countries and costs click here.
How do I know when my order has been shipped?
When your order is dispatched from our warehouse, you will receive an order tracking email with the delivery receipt (13 characters and digits mail item ID number), which details how you can track your parcel on the Macao Post websites (http://www.macaupost.gov.mo/contents/MailTrack.aspx).
How long will I have to wait for my order to arrive?
This will depend on the delivery method chosen and the delivery destination.
When selecting a delivery option during checkout you will be provided with the estimated delivery date for your order.
You will then be provided with a tracking number in your order dispatch email which can be used to track the progress of your order on the Macao Post websites (http://www.macaupost.gov.mo/contents/MailTrack.aspx).
Is the delivery cost per item or per order?
The delivery cost is per order.